Open Start menu. To sum up, if your printer shows offline, there's no need to worry. Author: support.hp.com Post date: 6 yesterday Rating: 5 (908 reviews) Highest rating: 3 Low rated: 1 Summary: Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port. If the printer is still offline, print a network configuration report. Verify that your printer is not in Use Printer Offline mode. Select Standard TCP/IP Port, and then click New Port. If you have a phone or tablet, load Fing and give that a shot. Then select your printer > Open print queue. Wrap up. Right-click on your printer name, choose Printer Properties, and click the Ports tab. Open Devices and Printers. If it's online, your issue is solved. Restart the printer to clear any error states. Click Configure Port, Uncheck SNMP Enable. You can do this through the Settings or Wireless menu for your printer. Make sure your HP printer is turned on. Select Add Port Select Standard TCP/IP Port and click New Port Ensure the power cable of the printer is working. Head to Settings > Devices > Printers & scanners and select the affected printer in the "Printers & scanners" section. Select Add Port Select Standard TCP/IP Port and click New Port Figure : 'Use Printer Offline' setting enabled If you removed a selection, try to print. Your printer's built-in menu should show which network it's connected to, or check your printer's manual for more info. Choose your printer, then click Manage. If you use a Wireless mode, check the LED on the router using the printer manual. In addition, you should make sure the cable is plugged firmly and the router works well. There is no way of your printer to know whether it is being filtered or not so the error message is just a guess or generic message. Make sure the USB cable is fully inserted into both the computer and printer. If Windows does not find a Driver,browse the printer manufacturer website for Drivers. Angry IP works well on a PC. You can see the HP Printer icon added back on Device and Printers section. If it's online, your issue is solved. Run HPPSdr.exe from the download location on your computer. Windows: Download HP Print and Scan Doctor. Right-click on your printer name, choose Printer Properties, and click the Ports tab. That would explain why you're getting a ping response with the printer offline. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab. Type in the proper IP address for the printer. It is recommended to use a cable shorter than 6 ft. Open Devices and Printers in the Control Panel. Click Run the troubleshooter and follow the prompts to see if Windows can locate any issues. Note: If Windows fail to detect printer from Network, it means your HP . Reinstall the printer. Scroll down and right-click the Print Spooler service. Restart the Printer Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Right-click on your printer name, choose Printer Properties, and click the Ports tab. If it's online, your issue is solved. Go to "Settings" and then "Printers." Right-click on the printer and select "Use Printer Online." Check to see if there are any print jobs and clear them. 4. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard. Double click on the selected printer. Generally, the printer goes offline if the communication between the devices is not maintained. Make sure no error messages or blinking lights display on the printer control panel. Select Printer on the menu bar and ensure "Use Printer Offline" is unchecked. If the printer has a setting to automatically turn on/off at specific hours, set it up to turn off and on every day so it never has the chance Other than that, i'd highly recommend just using the printer via USB, it's not like you move the printer around and you need it on wifi How to fix an HP Printer Offline Issue. Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor. Click on the + (plus) button at bottom left, and see if it detects your HP printer. Click Services in the search results. Try turning off (as in power off) the printer and scanning the subnet to make sure that IP isn't being picked up by another device. Resolve any errors before you use the printer. If the printer is still offline, print a network configuration report. 3. To do that, you can turn off the printer for 25 to 30 seconds and then turn on it again. If you use a Wired cable connection, replug it and check if it is firm. Click Restart. When the HP printer is offline, what you should first do is to check the printer and network connection. If you can print, the printer is online again. Download the Driver and follow the instructions given by the printer manufacturer. To fix your HP printer offline issue: Check if USB cables are working fine and are connected to your computer. Select your Canon Printer. The printer is set to "Use printer offline" The following symptoms might also be present: Printer does not respond Printer icon (s) status is offline or greyed out The default printer driver has been changed Unable to find printers or other devices on the network File and printer sharing is disabled Network port IP address changed or is reset Select Start > Settings > Bluetooth & devices > Printers & scanners . Mac: Use Diagnose & Fix through HP Smart. How to Share a Printer in Windows 10 PC [Complete Guides] Ensure the printer & the computer are connected to the same wi-fi network. There, click on your HP printer, then click on the - (minus) button at bottom left, and confirm Yes to delete it for now. Click Ports, find your port description. Go to Devices and Printers Click on printer have issue. Try printing a test document and see if it printed. 3: Click Add a Printer button on top, wait windows to find Printer, once found, select the HP Printer > Click Next button to reconfigure printer. If the cable is over 6 ft. long the message might still show. Go to "Printer Menu" and select "Cancel All Documents." If there was a printer jam or job that may cause the printer to show an error and go offline. If your printer is setup for a static IP that was working on your previous WIFI network, then it will not connect on your TMO WIFI since it defaults to a subnet that is most likely different than what you had before. Follow these steps to restart the service that controls your print jobs: Press Win + S to open the search bar and type services. We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. It doesn't mean the device is broken or unusable. Make sure there is not any HP printer showing there for now. Select the Start button, then choose Settings > Devices > Printers & scanners. According to your network configuration report, if your printer still shows offline, you need to configure a new port. Learn more here. Right-click the printer and select See what's printing. Select Printer, and then select to clear any selections next to Pause Printing or Use Printer Offline, if selected. Select Remove Device from the top of the screen. Disable Use Printer Offline mode If your printer is in Use Printer Offline mode, it definitely won't work. Here you want to click on Printer in the menu bar and then make sure to uncheck Pause Printing and Use Printer Offline. If the printer is still offline, print a network configuration report. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. At the top of tool menu bar click on Print Server Properties. Select the printer and right click with the . You can do this through the Settings or Wireless menu for your printer. This would be helpful if SNMP is not a required feature on the printer. Open the printer queue by going to Devices and Printers in Control Panel and double-clicking on the printer. Check the connection between the computer and the printer is established. This video resource will show you how to do it: You can do this through the Settings or Wireless menu for your printer. Click Ok. Hopes this helps. Resolve an offline printer (Windows) Resolve an offline printer (Mac) Additional support options This will restart the printer dialog, which will give the computer a chance to rediscover the printer. Click Devices and Printers. Turn the printer off, wait 30 seconds, and then turn it on. Select Open queue. 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